Privacy Policy

Our contact details

Name: Vivid Pods
Address: Unit 9, Short Way, Thornbury, Bristol BS35 3UT
Phone number: 01454 414 537
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Names
  • Email addresses
  • Postal addresses
  • Customer financial information
  • Website user data


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For the purpose of a quotation
  • For the purpose of placing an order with us

We use the information that you have given us in order to perform legitimate business activities such as providing quotations, processing orders and sales, and for warranty purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at [email protected]

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.


How we store your personal information 

Your information is securely stored.

We keep customer’s personal information as listed above for a period of their product warranty. We will then dispose your information by shredding paper records and deleting electronic records from our database.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or by post to:

Vivid Pods
Unit9, Short Way
BS35 3UT

‍You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
WycliffeHouse, Water Lane, Wilmslow
Cheshire, SK95AF

Helpline number: 0303 123 1113
ICO website: